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Illustrative locksmith scene

Locksmith · Milton

Straight answers about locks

Winter, humidity, house settling and plain old wear all leave their marks on locks. The advice here helps you tell normal ageing from a real problem, and it explains what you can safely do yourself and where a professional hand is worth having.

Questions we hear most

Illustrative locksmith scene — Home Lockout Service, Milton

Lockout Services

How long does a home lockout usually take once the locksmith arrives?

The opening itself is often the shortest part of the visit; verifying identification, examining the lock and testing the door afterwards take a share of the time too. A standard knob or deadbolt on a well-fitting door is generally a matter of minutes, while a high-security cylinder, a frozen lock or a swollen door takes longer. If a cylinder has to be drilled and replaced, or locks are rekeyed while the locksmith is there, allow extra time for that work. Home Lockout Service

Last night the door would not lock either. Is that the same problem?

Sometimes, though a deadlatch that will not catch at closing and a bolt that refuses to withdraw at opening are different mechanisms, not automatically the same fault. A door dropped on its pivots or a cam slipped behind the cylinder can affect either one; a closer stopping short of the strike explains a latch that will not catch but not a bolt that will not retract. The locksmith checks each symptom on its own during the visit and tests the door closing under its own weight before leaving. Business Lockout Service

Do you need my spare key?

It helps if there is one. A crisp spare is the ideal pattern for the replacement, better than the broken halves and far better than a worn copy. It also lets the locksmith test the cylinder the moment the fragment is out, which shows whether the pins and springs are sound. If the spare is itself bent or worn, mention that too; it is a candidate for retirement rather than a pattern. Broken Key Extraction

I rent. Who arranges the repair, and can I change the lock myself?

Tell your landlord or property manager as soon as the police have been called; provincial tenancy law makes the landlord responsible for repairs to the unit, and most will arrange the locksmith. A tenant may not change locks without the landlord's agreement, and a landlord who changes them must give the tenant keys, so the visit is coordinated between you. If you arrange securing yourself in an emergency, keep the receipt and the record of what was done for both sides. Break-In Damage Lock Repair

A silver-colored deadbolt set in clear packaging with two keys resting on the countertop in front. — Lock Rekeying, Milton

Change or Rekey Locks

How is rekeying different from replacing the lock?

Rekeying keeps your existing deadbolt or handle set and gives it a new key, commonly by changing the pins inside, though some cylinders reset a different way. Replacing removes the whole lock or cylinder and fits new hardware. Rekeying suits locks that are in good condition and simply need a fresh key. Replacement is the better call for hardware that is worn or damaged, built to a low grade, on a keyway the other doors cannot share, or due for a change of style or a keypad. Lock Rekeying

Can a keypad or smart deadbolt be fitted instead of a keyed one?

Yes, and the preparation is the same. Many electronic deadbolts use the standard 54 mm bore and the same edge bore, so a door cut for a mechanical bolt often accepts one, and a keyed bolt fitted today can usually be swapped for a keypad later, subject to that model's own bore, backset and thickness needs. The locksmith checks door thickness against the model, fits a reinforced strike as usual, sets up codes with you and shows where the backup cylinder or battery terminals are. Deadbolt Installation

What does a higher grade of lock actually give me?

Grades follow ANSI/BHMA standards, with Grade 1 the highest and Grade 3 the lightest, and residential hardware carries a separate label that scores security, durability and finish. The grade reports how the lock performed on the standard's own operational, strength and security tests; a higher grade often comes with a longer bolt, a sturdier housing, pins that resist picking and a strike built to anchor into the framing, but those features are worth confirming on the specific model rather than assumed from the grade alone. Lock Replacement & Upgrade

How long does servicing a mortise lock take?

A single entry lock that needs cleaning, springs and a strike adjustment is generally done in one visit of an hour or two. Filing a bit key adds bench time, and a set of interior latches is longer simply because there are more of them. A case that needs a part fabricated, or a replacement case that has to be ordered to size, may mean a second visit; the locksmith says so at the assessment. Vintage Mortise Lock Service

Two adults discussing a closed keypad safe in a home study. — Safe Opening & Combination Change, Milton

High Security Locks

What if my safe is bolted to the floor or built into a wall?

The opening and combination work proceed the same way regardless of how the safe is mounted; access to the lock face, dial or keypad is what matters, not whether the case itself can be moved. A built-in or bolted safe simply means the locksmith works around its fixed position rather than moving it to a more convenient spot. Safe Opening & Combination Change

What is the difference between a mechanical dial lock and an electronic keypad?

A mechanical dial has no battery and is set by hand to a private combination, turning through a sequence to release the bolt; it never runs out of power but takes a little practice to open. An electronic keypad accepts a numeric code and can support several separate codes for different people, but it depends on a battery that eventually needs replacing. Many owners choose based on how many people need access rather than one being simply superior to the other. Safe Installation & Servicing

What are the hardware grades I see on the packaging?

Locks and deadbolts are tested against industry standards for security, durability and finish. Commercial hardware is graded 1, 2 or 3 with grade 1 the highest. Residential hardware carries a letter label for each of the three categories, from C for good through B to A for the top level. Security tests include hammer blows and pulling on the lock; durability covers cycle life and seasonal misalignment; finish covers salt, humidity and scratching. Your locksmith translates the label for your door. High Security Locks

Three rectangular door-handle sets with keyholes in black, silver-colored and gold-colored finishes standing on a countertop. — Commercial Rekeying, Milton

Commercial Locks

How long should we set aside for a commercial rekey?

It depends on the count and the mix. A shop with a front door, a back door and a stockroom is a short visit; an office suite with a dozen lever sets, a master key plan and a mailbox takes a good part of a day. Interchangeable cores are the shortest of all, since they are swapped rather than repinned on site. The locksmith gives a time estimate at the assessment, once every cylinder has been counted. Commercial Rekeying

Should I keep spare blanks or unpinned cylinders on hand?

It depends on how the keyway is controlled. With a restricted system, spare blanks are typically held by the locksmith against the authorized record rather than stored loosely on site, since that is what keeps duplication contained. With a standard keyway, keeping a few spare cylinders of the same platform can simplify a later addition, though it is not required. Master Key System Design

What credential types are available: cards, codes, fobs, phones?

A proximity card or fob held near a reader, a code typed on a keypad, or a mobile credential read from a phone are all in common use, and a single building can mix them by door or by person. Cards and fobs are simple to issue and switch off individually; a keypad needs no card to lose but a shared code eventually gets passed around; a mobile credential ties entry to a device the person already carries. Access Control Installation

Can I still lock the door from outside?

Yes. The releasing device only governs the inside of the door; the outside gets its own trim, a pull, a lever with a cylinder, or a keyed cylinder alone, chosen for how that door is entered. Locking or unlocking that outside trim has no effect on the inside crossbar, which always releases the latch under a push, so entry security and exit function are handled as two separate questions. Panic & Exit Hardware

Two adults discussing a key fob beside a parked car. — Car Lockout Service, Milton

Car Keys

Is an older car easier or harder to open than a new one?

Different rather than easier. An older car usually has a cylinder in every door and simple linkages, so picking or decoding the lock is routine. A newer car may hide its cylinder, has doors full of electronics that call for wedge-and-reach rather than anything inside the door, and adds an immobiliser to any lost-key work. Either way the locksmith chooses the method by the model, not by guesswork. Car Lockout Service

Can you make a key if every key to the car is gone?

Often, yes, for vehicles with a supported conventional key system: the car is opened, a blade is produced by decoding the door lock or retrieving the factory key code, and the immobilizer is reset so the missing keys are erased before new ones are stored. A key-card or phone-key vehicle, or one needing a dealer procedure, follows its own route instead, which is why the VIN is asked for on the first call. Car Key Replacement

What if the fob's battery is already low?

A low battery in the original does not stop a spare from being made, since the chip and code stored inside still respond during programming even as the battery fades. It is worth mentioning the low battery when you call, though, since the new fob is a natural moment to have a fresh battery on hand for both keys and to note which type each one takes. Spare Car Key Duplication

How many fobs can be registered to one vehicle?

This depends on the manufacturer, since each vehicle's memory has a set limit built in, commonly enough for several drivers plus a spare. The visit checks how many the specific vehicle allows and how many are already registered, so a household adding another driver knows whether there is room before a new fob is ordered. Key Fob Programming

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